A world-class partner is taking over our security monitoring services

Technological advancements due to rollout through the security monitoring industry over the next five years will impact RAA’s ability to continue to offer best-practice security monitoring for members and customers.

After a strategic review, the RAA Board considered that selling its Secure Services business to a specialist provider was the best way we could continue to provide the monitoring protection our members and customers need and deserve well into the future.

For more than 117 years, we’ve always had the best interests of our members at heart—and this decision is no exception.

We’ve found a world-class partner in ADT Security, who will soon take over monitoring of all RAA security customers, honouring all existing conditions, including the price.

You’re in good hands.

ADT Security is a leading specialist provider of security monitoring services and stood out in a selective purchase process, which included a range of companies on the open market.

ADT Security has invested in the technology to deliver the highest quality monitoring service and protection for our members and customers.

For more information, the below FAQs may help.

If your question isn’t here, please call us on 8202 4600 so we can assist.

Frequently Asked Questions

Why the change?
  • Why isn’t RAA doing security monitoring anymore?
  • Why ADT Security?
  • Is RAA in financial hardship?
  • But it was fine before. Why change?
  • When does the change take effect?
  • What else is changing?
What does this mean for my security monitoring service?
  • What does this mean for my security monitoring service with RAA?
  • Will there be any disruptions to my monitoring service?
  • Will new equipment have to be installed in my house?
  • Will my security pricing change?
  • I haven’t got my system installed yet, what does this mean for me?
RAA membership impacts
  • Are there impacts to my membership and discounts as a result of this change?
What do I need to do?
  • Do I have to change over to ADT Security?