A world-class partner is taking over our security monitoring
services
Technological advancements due to rollout through the security
monitoring industry over the next five years will impact RAA’s
ability to continue to offer best-practice security monitoring for
members and customers.
After a strategic review, the RAA Board considered that selling its
Secure Services business to a specialist provider was the best way
we could continue to provide the monitoring protection our members
and customers need and deserve well into the future.
For more than 117 years, we’ve always had the best interests of our
members at heart—and this decision is no exception.
We’ve found a world-class partner in ADT Security, who will soon
take over monitoring of all RAA security customers, honouring all
existing conditions, including the price.
You’re in good hands.
ADT Security is a leading specialist provider of security monitoring
services and stood out in a selective purchase process, which
included a range of companies on the open market.
ADT Security has invested in the technology to deliver the highest
quality monitoring service and protection for our members and
customers.
For more information, the below FAQs may help.
If your question isn’t here, please call us on
8202 4600 so we can assist.
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Why isn’t RAA doing
security monitoring anymore?
We’ve always acted with members best interests at heart,
and the technological advancements needed over the next
five years to maintain exceptional service standards to
members is something only a specialist security monitoring
provider can maintain in the years ahead.
That’s why we’ve found a partner in ADT Security who is a
specialist, world-class provider of security monitoring
services who has invested in the technology needed to
maintain the service our members and customers need and
deserve well into the future.
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ADT Security is a specialist, world-class provider of
security monitoring services and stood out in RAA’s
selection process. They have also invested in the technology
to deliver the highest quality monitoring service and
protection for our members well into the future.
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But it was fine
before. Why change?
Technological advancements due to rollout through the
industry over the next five years will soon start to impact
RAA’s ability to continue to offer best-practice security
monitoring for members and customers into the future.
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Nothing. This is the first time in 117 years that we’ve made
a decision like this, to ensure our members can continue to
receive great service into the future.
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NEWWhen is my security
monitoring services transferring to ADT Security?
The transition is scheduled to commence over a two-week
window, beginning on the 21st April 2020. Please be
assured that you should experience no interruption to your
monitoring services during this period. You’ll receive
notification from ADT Security once the transition is
complete.
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What does this mean
for my security monitoring service with RAA?
From 21st April, all RAA security monitoring services will
be transferred over to ADT Security.
From your transition date, ADT will become your monitoring
provider and honour your existing service and price
agreement.
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Will there be any
disruptions to my monitoring service?
A continued and uninterrupted monitoring service is of
paramount importance to ensure your ongoing safety and peace
of mind. We have plans in place to ensure the transition is
as seamless as possible and that you have no interruptions
to your monitoring services.
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Will new equipment
have to be installed at my house?
No. The only thing that will change is your monitoring
number and customer information.
The information pack you will receive from ADT Security
will contain all of your new customer information. Your
RAA member number will not change.
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Will my security
pricing change?
No. ADT Security will honour your existing RAA service and
price agreement.
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I haven’t got my
system installed yet, what does this mean for me?
Nothing. You can proceed with the installation of the RAA
product and ADT Security will simply take over your existing
service and price arrangement from the transition date.
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NEW
I’m only a member
because of the security product, what happens now?
We will offer you a Lifestyle Membership which will be
active for 3 years, expiring on 30 June 2023.
As a lifestyle member, you can take full advantage of all
RAA member benefits but are not entitled to voting rights
or multi-category product discounts. If within the next
three years, you don’t hold another qualifying product
with RAA, your lifestyle membership will expire.
Members who hold other qualifying products with RAA (Road
Service or Insurance), will remain full members of RAA
with all rights and entitlements.
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NEW
Are there any
membership impacts as a result of this change?
Following the transition of all RAA security customers to
ADT Security, security monitoring will be removed as a
qualifying product for full RAA membership and
multi-category product discounts.
This means eligibility criteria for multi-category product
discounts will be impacted. However, we’re reducing these
impacts as much as possible and have come up with some
ways to keep you in the RAA family:
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If you hold security monitoring (asset or personal
duress alarm) only, you will be offered a Lifestyle
Membership which will be active for three years,
expiring on 30 June 2023. This membership gives you
access to our member discounts, advisory services and
member communications, but as it is not a full
membership you will not have a right to vote or receive
multi-category product discounts.
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If you have security monitoring (asset or personal
medical alarm) plus either Road Service or Insurance,
you will continue to remain as a full member, and we’ll
honour the multi-category product discounts you’re
receiving for three years.
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If you have security monitoring (asset and/or personal
medical alarm) plus both Road Service and Insurance,
your membership and multi-category product discounts
will not be impacted.
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NEW
How long will I
continue to receive member loyalty product discounts?
If you hold security and one other qualifying product (such
as Road Service or Insurance), you will continue to receive
your multi-category product discounts for a period of three
years, to 30 June 2023.
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NEW
Do I need to get rid
of my old membership card?
No. Your existing membership card remains valid and your
member number unchanged. If you ever do need a new
membership card though, contact us on
8202 4600 or download the myRAA
app to access your digital membership card.
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NEW
Will I lose the
multi-category product discount/s I receive on my other RAA
products?
No, we will be honouring existing discounts you are
currently receiving for three years.
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NEW
Will I continue to
receive a 30% discount on my Home Contents Insurance?
Yes. You will continue to receive a 30% discount on your
Home Contents Insurance for as long as you hold security
monitoring with ADT Security. We’ll update this information
on your policy for you.
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NEW
If I’m no longer a
member, can I still access member benefits?
No, sorry. Member benefits are exclusively for RAA members.
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Do I have to change
over to ADT Security?
You have the choice to cancel your monitoring service and
choose another provider. But if we don’t hear from you
before mid-April, your service will be transferred to ADT
Security as RAA will not be providing security monitoring
services from the time of transfer.
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NEW
Do I need to provide
my preferred payment method to ADT Security?
Your preferred payment will remain the same, with ADT
Security taking over payment collection (via direct debit
or invoicing arrangements).
If you pay by direct debit or credit card, your payments
will now be collected by Tyco Australia Group Pty Ltd ABN
93 076 836 416 trading as ADT Security of 38 South Street,
Rydalmere, NSW 2116 (Direct Entry ID 143548). This will
appear on your statement as ADT Security.
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ADT Security is a specialist, world-class provider of
security monitoring services and stood out in RAA’s
selection process. They have also invested in the technology
to deliver the highest quality monitoring service and
protection for our members well into the future.
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NEW
Will the monitoring
still be conducted locally by ADT Security? If not, why not?
As the RAA is a proudly local organisation, why wasn’t this
a condition of the sale?
While ADT Security’s highly specialised monitoring centre is
located interstate, it will be expanding its footprint in
South Australia with RAA staff to ensure business continuity
on the ground here in Adelaide.
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You will receive additional benefits with an immediate FREE
upgrade to SMS and email notifications for your low priority
and system fault events, such as loss of power and low
battery alerts. This will not require any changes or
upgrades to your existing alarm system.