If you've paid for a benefit that's covered by your level of Road Service, you can apply for reimbursement of these costs by RAA using this secure online form.

You'll need to provide:

  • Your personal details
  • The incident number
  • The type of reimbursement you're requesting
  • A clear copy of relevant receipts
  • Your bank account details for the reimbursement to be paid into.

Once you've submitted your request, we'll get back to you in 2 business days via phone or email to let you know the outcome of your request, or ask for further information if we need it. If your request is approved, it will take up to 5 business days for the money to appear in your account.

If you've paid for services or benefits we've deemed to be eligible for partial or full reimbursement, you've acted as an agent for RAA. We'll reimburse you at the same rate that would apply if RAA engaged one of its normal RAA Service Providers to provide those services. Product holders seeking a reimbursement for services or benefits must apply within ten months of the breakdown date.

Need to get in touch? We’re available 24 hours a day, 7 days a week. Call 1800 888 522
Which level of Road Service do you have? See Road Service entitlements

Your details

Reimbursement details

The incident number was sent to you via email or SMS after you spoke to one of our consultants. Can't find it? Call 1800 888 522.

Add a reimbursement

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Attach a receipt
Receipts must be clear and legible, showing the provider, date and total amount.
Accepted file types are .jpg .jpeg .png .pdf limited to 10MB in size.
or
Drag & drop to upload files

Bank details

Please enter the details of the account you'd like your reimbursement to be paid into, making sure that all details you enter are correct.

If you need help, call 1800 888 522.