Media releases

RAA Insurance customers the most satisfied in South Australia

Tuesday, 7th Jul 2020

RAA car and home insurance customers have again been judged the most satisfied in South Australia following an independent consumer survey by Canstar.

It is the second consecutive year RAA Insurance has been recognised as having the most satisfied insurance customers for both home and car insurance categories in SA.

The Canstar survey involved more than 5,000 home insurance policyholders and over 7,000 car insurance customers from around the country, including customers of 32 home insurers and 30 car insurers in South Australia.

It found RAA customers were more content with their policy than customers of any of the other eligible home or car insurers in the state.

Survey respondents were asked to rate their satisfaction based on customer service, value for money, cost, comprehensiveness of cover, communication and overall satisfaction with their home insurance policy.

RAA Insurance Chief Executive David Russell said the dual Customer Satisfaction awards recognised the organisation's relentless commitment to providing the best insurance policies on the market.

"Our entire RAA Insurance team is driven by a common goal to provide the absolute best service and protection for South Australians to cover their most important assets," he said.

"To win these two Canstar awards two years running is a major honour for RAA, and reflects how committed we are to providing outstanding service to our customers to ensure that we meet or exceed their expectations."

Canstar Group Manager, Research and Ratings Mitch Watson congratulated RAA on its back-to-back awards.

This year customers across South Australia valued the number one driver of customer satisfaction as 'value for money' followed by 'customer service'," he said.

"RAA was identified by its customers as the leader in South Australia in both of these areas, having also received the highest score on overall satisfaction by its customers.’’

RAA has been providing insurance products to South Australians for over 75 years and currently offers a wide range of products, including car, home and contents, caravan, boat, motorcycle, trailer, travel and landlord insurance.